A full-featured ticketing and customer support system. Manage every conversation across every channel in one place, powered by intelligent automation.
From ticket creation to resolution, Zendrive gives your team the tools to deliver fast, personalized support at scale.
Unify email, chat, social media, and messaging apps into a single ticket queue. No conversation falls through the cracks.
Route tickets to the right agent based on skills, workload, or round-robin rules. Reduce response time automatically.
Set and track service level agreements with automated escalations. Never miss a deadline again.
Collect customer satisfaction ratings after every interaction. Monitor trends and identify improvement areas.
Suggest replies, summarize threads, and auto-draft responses using AI trained on your knowledge base.
Create custom ticket views with powerful filters. See exactly the tickets that matter to you, organized your way.
Collaborate with teammates using private notes on any ticket. Share context without the customer seeing it.
See when another agent is viewing or replying to the same ticket in real time. Prevent duplicate responses.
Every ticket gives your agents the full picture -- conversation history, customer context, and AI suggestions in one clean interface.
AI Suggestion
Follow up to confirm access is restored. If resolved, send CSAT survey and close ticket.
Start resolving tickets faster with Zendrive. Set up in minutes, no credit card required.