Channel Integration

LINE Sync

Connect your LINE Official Account to RightDesk and manage all customer conversations from a single workspace. Respond instantly, automate with AI, and never miss a message.

How LINE Sync Works

Link your LINE Official Account in minutes and start managing conversations from RightDesk right away.

1

Link Your LINE Account

Connect your LINE Official Account to RightDesk through a simple authentication flow. No developer setup required.

2

Messages Flow In

Customer messages from LINE appear in your RightDesk inbox instantly. Each conversation is linked to a contact profile automatically.

3

Reply and Automate

Respond directly from RightDesk or let AI handle routine inquiries. Set up auto-replies, route conversations, and scale your support.

Powerful LINE Features

Everything you need to deliver exceptional customer experiences on LINE.

Real-Time Messaging

Messages arrive in RightDesk the instant they are sent on LINE. Your team can respond immediately without switching between apps. Delivery and read receipts keep you informed of message status.

Auto-Replies via AI

Let RightDesk AI handle common questions automatically. The AI draws from your knowledge base to provide accurate, on-brand responses around the clock -- escalating to a human only when needed.

Contact Sync

LINE contacts are automatically created and matched in your RightDesk CRM. Profile information, conversation history, and engagement data are all unified so your team always has the full picture.

Rich Media Support

Send and receive images, videos, audio, stickers, and location pins -- all within RightDesk. Rich media messages render inline, making it easy to review shared content without leaving the conversation.

Meet Customers Where They Are

LINE is one of the most popular messaging platforms in Asia, with hundreds of millions of active users. Integrating LINE with RightDesk means your team can engage customers on their preferred channel without managing a separate tool.

200M+

Monthly active users

Instant

Message delivery

24/7

AI-powered responses

Start Messaging on LINE Today

Connect your LINE Official Account and give your customers a fast, familiar way to reach your team.