AI Agent

AI Support
Agent

Resolve tickets automatically using your knowledge base and past conversations. Your AI agent works 24/7, delivering instant, accurate responses across every channel.

Start Free Trial

Support Chat

Ticket #4821

AI Active

I can't export my report to PDF. It keeps showing an error.

Sarah M. -- 2:34 PM

Searching knowledge base...

Found: "PDF Export Troubleshooting" in Docudrive

Hi Sarah! This usually happens when the report has images over 10MB. Try these steps:

Go to Report Settings
Enable "Compress images"
Click Export again

AI Support Agent -- 2:34 PM

That worked! Thanks so much!

Sarah M. -- 2:35 PM

Ticket #4821 resolved automatically -- CSAT: 5/5

How It Works

Four simple steps from incoming ticket to happy customer -- no human needed.

Reads Incoming Ticket

The AI agent picks up new tickets from email, LINE, WhatsApp, or your support portal the moment they arrive.

Searches Knowledge Base

Instantly searches your Docudrive knowledge base for relevant articles, FAQs, and documentation.

Checks Ticket History

Reviews the customer's past interactions and similar resolved tickets to provide context-aware answers.

Crafts & Sends Response

Generates a clear, helpful response in your brand's tone and sends it to the customer automatically.

Everything You Need for
Automated Support

Powerful features that let your AI agent handle support at scale while keeping customers happy.

24/7 Automated Responses

Never miss a ticket again. Your AI agent works around the clock, responding to customers in seconds regardless of time zone or volume.

Learns From Your Docs

Connects directly to your Docudrive knowledge base. As you update articles and guides, the AI agent automatically uses the latest information.

Multi-Channel Support

Handle tickets from email, LINE, and WhatsApp in one place. The AI agent responds natively on whichever channel the customer reached out from.

Escalation Rules

Define when tickets should be handed off to a human agent. Set rules based on sentiment, complexity, VIP status, or specific keywords.

Tone Customization

Match your brand voice. Configure the AI agent to be formal, friendly, concise, or detailed -- whatever fits your customer communication style.

CSAT Improvement

Track customer satisfaction scores in real time. The AI agent learns from feedback to continuously improve response quality and accuracy.

85%

Auto-Resolution Rate

< 30s

Average Response Time

4.8/5

Average CSAT Score

60%

Cost Reduction

Ready to Automate Your
Customer Support?

Let your AI Support Agent handle the repetitive tickets so your team can focus on what matters most.