Compare / Zendrive
The shared inbox, with a CRM attached.
Help Scout is the clean shared inbox. Docs are included. There is no pipeline, no signature, no LINE, and AI is per resolution. RightDesk keeps the simplicity and puts the rest of the customer on the same thread.
The point of switching is a better relationship with each customer — AI that stays on a leash, outcomes you can see, people who don’t have to repeat themselves.
Help Scout
Standard $25/user; AI Answers ~$0.75/resolution
RightDesk Desk
Desk $79/mo unlimited seats — about three Help Scout Standard seats ($25 × 3 = $75), with the rest of the suite
Side by side
| Help Scout | RightDesk | |
|---|---|---|
| Shared inbox | Yes | Yes |
| Docs | Yes | Yes |
| CRM / deals | — | Yes |
| E-signature | — | Yes |
| LINE | — | Yes |
| AI | Per resolution | Credits |
Why Desk
When they still win
Help Scout is lovely if email support is the whole job. The upgrade to Desk should be because you outgrew the inbox, not because we nickeled you on users.
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